Billing and Payments

We strive to provide the most economical and environmentally friendly choices to our customers, from the service options ato how we bill for services. Depending on the category of customer you fall into, your billing may be done less frequently, but always with options from which to choose. All service types have the option of going to paperless statements or invoices, as well as using auto-pay services.

Subscription Residential Service Customers

Your service is considered a subscription residential service if you set up your own account with us, and have full responsibility for your account and services. You personally subscribe to our services and your services renew each year automatically. These may be contractually arranged or on a month-to-month basis.

Bills for subscription residential services are sent out on a quarterly basis in advance. The billing is dated for the first day of the first month you are receiving service for that billing cycle. Your charges are itemized on your statement reflecting any extra waste charges that may have accumulated since your last billing and will reflect your subscription service charges for the next three months of service.

All customers have the following options for paying bills:

  • Personal or Business Check
  • Money Orders
  • Electronic Payments via the GSI Web Portal
  • Onetime payments by CC/Debit Card
  • Automatic Payment by Credit Card or ACH
  • Processing Dates

Residential Customers in Consolidated HOAs

If you live in a neighborhood where your homeowner’s association pays your monthly trash bill, you are considered a Consolidated HOA customer. Your HOA will arrange to cover the cost of one specific volume of service, and is billed monthly for the entire group under one account. They may also elect to pay for the year in advance, often depending on how they collect HOA dues for all other services they cover.

Generally, if you are part of a single bill group account, you are responsible for paying for any service upgrades and extra waste fees. To minimize the billing process, these fees are billed quarterly, directly to you at the billing address provided. Since extra waste is common, we provide a prepaid bag program where you can purchase a package of our teal bags (service cost is included), and use them only as needed, which eliminates any paper billing. The same can apply to add-on services, such as our seasonal yard waste program; you can pay for the season up-front to avoid paper billing.

Commercial, Construction, Industrial Service Customers

If you are a business customer, a contractor, using one of our temporary services, or are a residential customer with a large metal dumpster, you fall into our commercial billing structure.

Commercial bills are processed monthly on the 15th of the month. This bill will reflect all charges that have accumulated since the 16th of the prior month. Services that are performed on a regular schedule (e.g., weekly, monthly, 3 x weekly, etc.) are billed in advance for the coming monthly period. For example, on the 15th of January, GSI will process a bill for services to be performed February 1 – 28.

For services that are performed on an as-needed basis, the charges are billed in arrears (e.g., 30Y Roll-off service, 3Y On Call Container service, etc.). These charges are assessed from the 16th through the 15th of the following month and bills are sent out shortly thereafter.

Waste Brokers – EDI options

One optional billing method that will soon be available to Waste Brokers is electronic billing, via Electronic Data Interchange (EDI). If you would like to get on our list of broker customers requesting this billing method, please send us a request. From there, we will investigate whether we can meet your request.

Bill Options

Commercial customers have a few special billing options available including the choice of Statement or Invoice. Our standard selection for commercial customers is to send a statement. For Waste Brokers and Contractors, our default billing method is via Invoice.

We also provide the options of receiving an electronic statement or invoice.

We also provide the option to receive electronic statements or invoices.  To go paperless, please contact us via email, phone, or make the change yourself on the web portal.  Please note, if you have multiple accounts, each will need to be set up separately.

For customers with multiple service locations, we do offer MULTI-SITE billing. We can set up your statement or invoice to have one main billing account but itemize each location separately. Another method will allow us to track each location for routing purposes on a separate account but still bill with one summary of service types and fees.

Due Dates and Late Fees

It is very important to us that we are able to meet our financial obligations with the highest measure of ethical business practices and thus we do all we can to ensure that our vendors and employees are paid on time. For this reason, all customer bills are due upon receipt. All statements do allow for a short grace period that is extended to 30 days from the invoice/statement date. Accounts receiving payments after that term may receive a late fee of 1.5% of the balance for commercial accounts. For residential customers, an inactivation fee and service interruptions will be applied when an account is 45 days past the statement date.

You may notice a Material Recovery fee applied to this bill. This fee will fluctuate as recycle costs increase or decrease.

Paper Statements:
As you may be aware, in September the Fort Collins City Council made several changes to the Pay As You Throw ordinance. There are 2 significant changes that will affect residential customers. The Yardwaste service will now be offered April through November. We are currently running a promotion on our Yard-waste service, please contact our Customer Service Department for more details.

The second change is that the council has allowed all private trash haulers to charge a “service surcharge” also known as the Material Recovery Fee (MRF) on residential trash/recycle bills to help offset the rising cost of recycle processing. The Larimer County Recycle Center now charges all trash haulers a “tipping” fee to dispose of their recyclables. Over the past year the recycle processing cost has fluctuated significantly, therefore, if processing fees were to increase you would see a slight increase in the MRF. If processing fees were to decrease, you should see a decrease in the MRF.

More information on city ordinance

We have experienced some large increases in permanent costs i.e. employee health insurance that may result in a small rate increase at each service level

In special situations we are willing to work with customers with special needs in this area or who may not have full control over the payment process for their brokered services, draws, or franchise. These are generally arranged through special long term contract arrangements.

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