The GSI Web Portal is designed to give customers access to basic account information, request changes or more information on services, and to make payments on their account(s).
The fastest way to get to the Login page is to click on the Make a Payment tab above the phone number in the top right corner.
While there are limitations to the functionality of this system, we are excited about specific improvements in this module that are to come. This information will be updated as these improvements are completed.
|There are currently nine views available, including:
||If you experience a problem with the payment portal, PLEASE do not try to pay a second time. Contact us directly at your earliest convenience.
Bill History View
In this area, you can see printable copies of the charges and payments. You can also print these charges and payments.
Make Payments View
In this section, you may make a one-time payment via credit or debit card for an amount you choose to pay. You have the ability to make payment for multiple accounts. However, you would need to come back to each period to make another payment using this view. Once the payment is completed, you will receive an email copy of the receipt shortly thereafter.
My Profile View
In this section, you are able to set your current login and password, remove or link additional accounts to your web portal account.
Payment History View
In this section, you can view by account, your past payments and the dates and associated check numbers, credit card process confirmation and last 4-digits of card number, or GSI receipt number for cash payments.
Paperless and Auto Payment Views
In these sections, you can set up your account to receive paperless (emailed) statements each billing cycle, or set up your account to be paid automatically prior to the due date for each billing cycle. These work great together since you will be able to view the invoice/statement via email shortly before your credit card or bank account is debited for the balance on your account at the time of billing.
For Residential customers (billed quarterly), we currently debit your credit card for payment at the end of the first month of service for that billing cycle. For example, if the bill date is January 1, we will debit your card between the 28th and 31st of January.
For Commercial accounts (billed monthly), we will debit your credit card on15th of the next month. (This also includes residential accounts using a dumpster for their service.) For example, if the bill is dated January 15th, the credit card will be debited on February 15th.
Customers using the Auto Payment by ACH, their bank account will be debited between the 8th and the 13th of the next month. So if the bill is dated January 15th, the customers’ bank accounts will be debited between the 8th and 13th of February.
Request Service View
In this section, customers are able to send a service request or other comments to our office. In the future, this section may allow you to make specific changes to your accounts or request of services, such as extra pickups, vacation stop notifications, etc. It is currently a generic comment section that sends a record to our office on your account.
HOW TO SET UP YOUR WEB PORTAL ACCESS
Step 1: Click on Make a Payment at the top right corner of the homepage.
Step 2: Above the Username and Password boxes, Click Register Here.
Step 3: Enter Account information (account number & invoice number, email address, username and password − this field is case sensitive). Click Register.
Step 4: After you are registered and logged in, select Auto Payment from the menu on the left.
Step 5: If you want to pay by credit card, click Enroll with a Credit Card. Then enter the requested credit card information before clicking the Save & Enroll button.
Step 6: If you want to pay by ACH, click Enroll with a Check/ACH. Then enter the requested information for ACH, add a check-mark to authorize reoccurring payment, and then click the Authorize & Enroll button.
Does it state that the username is invalid or already exist? If so, try entering your account number as your username and last four digits of your phone number as your password.
Still having trouble? Please contact our office for assistance by calling (970) 484-5556.