Billing and Account

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What are my payment options?
You can pay your bill by mail, over the phone, or online. We accept cash, check, Visa, MasterCard, or Discover.
Can I pay by check online?
No. At this time the only online payment options are Visa, MasterCard, or Discover.
I see that you offer auto pay. Do you sell or share my business information to affiliates or third parties that might solicit me?
We do not sell or share any customer information.
How can I pay my bill online?
On our home page click on View Bill & Pay.
If I have questions about the fees on my bill, who can help?
If you have questions regarding your residential bill please contact the Customer Service Department at (970) 484-5556.If you have questions regarding your commercial bill please contact the Sales Department at (970) 498-4085.
What is the “fuel/environmental charge” shown on my bill?
We are committed to controlling costs so that we can continue to provide you with the best overall value in waste-related services. However, rising fuel prices and costs related to environmental compliance are things we cannot fully control. Our standard fuel/environmental charge is meant to help us cover these increased costs and achieve an acceptable operating margin.
What is a “minimum service fee”?
For our dumpster services we assess a rental charge if you do not get the dumpster emptied within a calendar month.
Where do I mail my payment?
Mail your payment to:P.O. Box 1986
Fort Collins, CO 80522
When is my bill due?
It is due upon receipt. You have 30 days for us to receive payment.
What should I do if I can’t pay my bill?
We try to work with our customers to the best of our ability. Please contact the Customer Service Department and we will try to work out a payment arrangement.
When will I get my final bill/refund?
Within 8-12 weeks of closing your account.
What if I forget my password?
Contact the Customer Service Department at (970) 484-5556.
Do you share my e-mail address with anyone?
We do not sell or share any customer information.