Billing and Account
| What are my payment options? |
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You can pay your bill by mail, over the phone, or online. We accept cash, check, Visa, MasterCard, or Discover.
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| Can I pay by check online? |
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No. At this time the only online payment options are Visa, MasterCard, or Discover.
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| I see that you offer auto pay. Do you sell or share my business information to affiliates or third parties that might solicit me? |
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We do not sell or share any customer information.
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| How can I pay my bill online? |
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On our home page click on View Bill & Pay.
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| If I have questions about the fees on my bill, who can help? |
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If you have questions regarding your residential bill please contact the Customer Service Department at (970) 484-5556.If you have questions regarding your commercial bill please contact the Sales Department at (970) 498-4085.
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| What is the “fuel/environmental charge” shown on my bill? |
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We are committed to controlling costs so that we can continue to provide you with the best overall value in waste-related services. However, rising fuel prices and costs related to environmental compliance are things we cannot fully control. Our standard fuel/environmental charge is meant to help us cover these increased costs and achieve an acceptable operating margin.
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| What is a “minimum service fee”? |
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For our dumpster services we assess a rental charge if you do not get the dumpster emptied within a calendar month.
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| Where do I mail my payment? |
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Mail your payment to:P.O. Box 1986
Fort Collins, CO 80522 |
| When is my bill due? |
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It is due upon receipt. You have 30 days for us to receive payment.
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| What should I do if I can’t pay my bill? |
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We try to work with our customers to the best of our ability. Please contact the Customer Service Department and we will try to work out a payment arrangement.
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| When will I get my final bill/refund? |
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Within 8-12 weeks of closing your account.
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| What if I forget my password? |
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Contact the Customer Service Department at (970) 484-5556.
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| Do you share my e-mail address with anyone? |
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We do not sell or share any customer information.
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