Residential Services

The terms change based on your service area; however, we offer 35-gallon, 65-gallon, and 95-gallon trash containers.

To receive an extra pick-up, contact the Customer Service Department at (970) 484-5556.

We do not accept dirt, concrete, paint, tile, or any hazardous waste in trash containers.

Please contact the Customer Service Department within 24 hours of your missed pick-up at (970) 484-5556.

Yard waste service is $15 per month.

No. Our residential service does not require a contract.

The Yard Waste Program begins May 1st and ends November 30th.

Please e-mail Customer Service at customerservice@gsiwaste.com

We require that you use our 65-gallon cart designed specifically for yard waste. However, the Yard Waste Program does allow you to have 100 gallons each week; therefore, you may use your own 35-gallon or smaller container, or a bundle of tied branches, in addition to your yard waste cart. Please be sure to label your container “yard waste” to ensure that it doesn’t get missed or mistaken for trash.

Occasionally, neighbors accidentally grab each others’ carts. We recommend that you contact a Customer Service Department representative to get your cart number. The representative will give you the number on the cart that is assigned to you. You may then search for your missing cart and notify the customer service representative at (970) 484-5556 whether or not you found your cart. Otherwise, if you fail to notify the Customer Service Department, you may be liable for the cost of the cart.

No.

Yes, certain holidays do affect the pick up schedule. To see a list of these holidays please click here to see our Holiday & Recycle Collection Calendar.

You can compost it, throw it as trash, take it to Hageman’s Earth Cycle, and place in your backyard compost.

No.

Yes, you may put your account on hold. This option is available for those customers who have been receiving service for at least 4-weeks before the account hold option is available. In an annual subscription, we have included 4-weeks of free service (most waste companies bill per pickup however, we charge a flat monthly rate; there are 4 months per year that have 5 weeks). Many customers are gone for less than 4 weeks at a time. Please call the office whenever you go on vacation, once you have exceeded the 4 weeks we will provide compensation. We also will compensate for 4+ consecutive weeks of vacation. Please contact customer service to put your account on hold (970) 484-5556.

We are still auditing requests.

Please contact the Customer Service Department at (970) 484-5556.

It depends on the type of service you have.

Please contact the Customer Service Department at (970) 484-5556 or e-mail customerservice@gsiwaste.com

Extra bags are $3.50 for 35 gallons. If you have three or more bags contact our office 24 hours before your scheduled pick up.

Yes, and they need to be no more than 4′ in length x 1 1/2″ in diameter.

We can pick cardboard up but it must be flattened and cut down to 2’x 2′.

Yes, you can get credit if you don’t put your trash out for one calendar month or more. You must call Customer Service ahead of time at (970) 484-5556.

Bag service is for those who only need one to two pick-ups per month.

Yes, however, there is a fee.

Please contact the Dispatch Department at (970) 484-6574. Do not set out a large item with your normal trash because it will not get picked up.

Your trash must be out to the curb by 7:00 a.m.

Yes. A fee will be assessed.

You can take it to the local “Shred It” located at 1133 Riverside Avenue, Fort Collins. The telephone number is (970) 493-2455. Another option is to take it to the City of Fort Collins Recycle Center drop off by Rivendell School.

The City of Fort Collins now requires us to charge based upon volume of trash.

No, unless it is a commercial account.

Call Customer Service at (970) 484-5556. The representative will give you this information. Please note: pick-up days vary, based upon the service area.

Call customer service to see you pick up day. Pick up days vary based upon service area. Contact customer service at (970) 484-5556.

No.

Times vary, based upon road conditions, weather conditions, traffic, truck problems, and new customers added to routes. To be on the safe side, we require all carts to be out by 7:00 a.m.

No, not for the first cart. For each additional cart there is an extra fee.

One way to reduce your trash bill is to try to recycle more items, thus reducing the amount of trash and reducing the size of the trash container.